Cancellation policy for 1:1 coaching calls
If you know that you will not be able to join the session more than 24 hours before it takes place, you can go to the Calendly booking link to rearrange it, subject to availability. No refunds will be given.
If you give less than 24 hours’ notice, or no notice at all including failure to join the session (a “no-show”) for whatever reason, the session will be charged at full price and no credit or refund will be given. However, if spontaneous, unforeseen circumstances prevent you from joining the session within 24 hours of it starting, contact me by email sandra@jigsawphonicstutoring.com and, at my discretion, I will do my best to rearrange the session with you, although cannot guarantee to do that (I may be fully booked, for example).
If I have to cancel, I will be in touch with you to find a solution, although I cannot guarantee that if something happens at short notice I will be able to cancel in a timely manner, despite my best efforts.
Any internet, power, hardware or software failures on either side, outside of anyone’s control, either before or during the session, cannot be accepted as reasons to rearrange the session, in addition to the policy below.
1. Lateness
I will wait for 5 minutes after the start time of the session, then send a reminder and a link to join the session. I will then wait another 10 minutes and cancel the session if you do not arrive. If you are late, the session will be charged in full, and no make-up session or partial refund will be offered. If you arrive late, the session will not extend beyond the regular finish time to make up for your lateness - it will be a shortened session.
If I am late, I will do my best to let you know in good time and we will find the best solution for you to make up for the missed time. No partial refunds can be given.
2. Disclaimers
We make no guarantees or claims as to the success of any person. Each individual is unique and their abilities are unique to them. The aim is that you have access to knowledge and resources that will support you on your tutoring business journey.
We cannot guarantee any levels of income or business success. All training provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information from this training session.
We are not responsible for any loss of opportunity or any investments which you make. No content in this training should be construed as legal or financial advice. You are strongly advised to make any business, legal or financial decisions based on advice from a qualified registered professional.
3. Privacy
We ask that all individuals accessing the Membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any individuals including for any disclosures made by any individuals based on information which has been shared within the membership group.
4. Limitation of Liability and Indemnification
To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the training. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised in advance of the possibility of such damages).
If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the training, our liability shall in no event exceed the total of any fees with respect to the training received by us from you, during the 6 months preceding the date on which the claim arose.
Nothing in these Terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law. You agree to indemnify, defend and hold us, our subcontractors and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.
5. Privacy and Confidentiality
Your privacy and protection of your personal data is extremely important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an on-going basis thereafter.
Your personal data is protected as set out in our privacy policy which can be found https://www.jigsawphonicstutoring.com/privacy-policy. By providing your personal data you agree to the terms of our privacy policy. During the course of the training you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organization or company, and shall use your best endeavours to prevent the publication of any confidential information relating to any other member. You accept that any unauthorized disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the training or Membership. Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personal identifiable information will be captured.
Booking and paying for a 1:1 coaching session is confirmation that you have
read, accepted and agreed to these terms and conditions.